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First Call Technology

First Call develops flexible, innovative technology solutions to suit the unique needs of people-serving organizations. We offer software products for behavioral health, child welfare, and can help your organization with a variety of other technology needs.

  • Drummond Group and ONC-certified software
  • Easy-to-use interfaces for optimal user experience
  • Quality designed, web-based solutions
  • Responsive, in-house technology staff

our software

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By building our software in a web-based format, we enable users to work from wherever is convenient, whenever it's convenient.

Well Designed

Easy to use navigation bars, combined note and billing features, simple processes and clear layouts make our user experiences great.

Fast Support

Our staff works to respond to any issues in a timely manner. We'll work with customers to ensure our software meets their needs.


Our Community CareLink software received 2014 Edition Modular Certification in October 2013 through Drummond Inc. and ONC.


community carelink for Specialty Courts

Community CareLink is uniquely designed for use by specialty courts. Community CareLink enables specialty courts, probation offices, substance use disorder treatment agencies, temporary housing shelters, child welfare groups and other social service providers to seamlessly collaborate. Together, the users of the system create a continuum of care and more holistic understanding of client and program outcomes.

about us

First Call Technology is a software development company specializing in case management and social services software solutions. First Call Technology was founded by, First Call, a not-for-profit advocacy health organization dealing exclusively with substance use disorders in the United States.
Our software provides secure and confidential solutions that enable users to track client data and care, as well as coordinate services across agencies.
We have a small but powerful team of developers who focus every day on ensuring a great user experience for our customers. Unlike some of our large competitors, we guarantee quick responses to client needs.
 We do not require you to purchase additional hardware or software to run our products.  The minimum you need is a computer that can access the internet. Our products run on Internet Explorer, FireFox, Google Chrome, Safari, iPad, iPhone and Android devices.


  • After an extensive search for a database that exceeded industry standards and could still be customized to manage a wide range of populations and services, Synergy Services found Community CareLink (CCL).  FirstCall staff took the time to understand the unique parts of Synergy's operations and developed tools to increase efficiency at an affordable cost. CCL has made Synergy's mission more successful.

    Dennis Meier

    Associate Executive Director, Synergy Services Inc.
  • As a member of the original task force charged with developing a data base that would be used statewide by Child Advocacy Centers in the state of Missouri, I have been very impressed with First Call’s willingness to listen and respond to the needs of the users.  What sounds good in theory does not always work out in practice and many changes have been made over the course of the past two years.  Ken and more recently, Justin, have been very patient as changes are requested and have managed to keep the cost affordable.

    Carolyn Green

    Executive Director, Child Safe of Central Missouri, Inc.
  • Community CareLink has transformed the workings and efficiency of our agency tremendously. The program allows us to take a client through intake, and all phases of treatment and clinical records. The fact that clients are able to access their file provides a greater investment on the clients part and enhances communication by providing a safe, encrypted way of communicating. The intuitive nature of the software made staff training a breeze and improved compliance. We are so grateful to CCL for streamlining our systems and providing yet another way to support our clients in their journey to recovery.

    Lucy Brown

    President, Avenues to Recovery, Inc.

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